Hey. I'm Scarlett.
Not your average assistant — I run cases, knowledge, operations, and your team. More like the colleague who actually gets things done. What are we solving today?
RAG · Retrieval-Augmented Generation
OpenAI GPT-4.1
Supabase
Online & Ready
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Cases Answered by AI
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Feedback Submitted
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PTOs Approved
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Scarlett
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👋 Hi! I'm Scarlett, your Member Services AI. Ask me anything about cases, SOPs, rate decks, or Previ updates.
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Knowledge Base
Indexed documents powering Scarlett's answers
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SOP
Rate Decks
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Cases
Manual Learning
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Activity Log
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Agent Performance Reports
CSAT scores, feedback trends, and PTO analytics — all in one place.
Coming Soon
CSAT Analytics
Track member satisfaction scores per agent, channel, and time period.
Feedback Trends
Visualize patterns in agent feedback over time to spot coaching opportunities.
PTO Overview
Team availability calendar, approval rates, and time-off balance summaries.