Hey. I'm Scarlett.
Not your average assistant — I run cases, knowledge, operations, and your team. More like the colleague who actually gets things done. What are we solving today?
RAG · Retrieval-Augmented Generation
OpenAI GPT-4.1
Supabase
Online & Ready
—
Cases Answered by AI
—
Feedback Submitted
—
PTOs Approved
—
KB Chunks Indexed
Recent Activity
Loading activity…
Scarlett
Online
👋 Hi! I'm Scarlett, your Member Services AI. Ask me anything about cases, SOPs, rate decks, or Previ updates.
📨 Send a DM to Agustina
📢 Post update in #teem-previ-updates
📚 Learn a new process
🔍 Check device protection
Knowledge Base
Indexed documents powering Scarlett's answers
All
SOP
Rate Decks
Updates
Cases
Manual Learning
${Array(8).fill(0).map(() => `
`).join('')}
Activity Log
All
AI Case Resolved
PTO Approved
Feedback Logged
| Timestamp | Action | Actor | Details |
|---|---|---|---|
| Loading… | |||
QA Auditor
AI-Powered
Paste a chat or call transcript and Scarlett will evaluate it instantly
Agent Name
Member Name
Interaction Type
Case Context (optional)
Transcript
Overview Loading…
—
Escalation Requests
—
Escalation Notifications
—
C&Q Cases
—
Tier 2 Cases
—
Credit Proposals
—
T-Mobile Direct
Top Pain Points — What's driving escalations
Based on escalation request reasons submitted by agents
Agent Activity & Quality Selected period · click agent name to drill down
Activity based on Slack workflows data.
| Agent | C&Q Cases | Escalation Requests | Credits Proposed | Credits Approved | Approval Rate | QA Avg |
|---|---|---|---|---|---|---|
| Loading… | ||||||
Cases by Category
Attendance Overview
| Agent | Attendance Rate | Incidents |
|---|---|---|
| Loading… | ||
Attendance data for selected period
A
—
QA Score
—
QA Evaluations
—
Questions Asked
—
Escalations
—
Credits Approved
—
Days Worked
QA Performance by Category
Top Pain Points
Recent QA Evaluations
| Date | Member | Type | Score | Auditor Notes |
|---|---|---|---|---|
| Loading… | ||||
Feedback History
Management feedback and interactions
Loading…
AI Performance Analysis
AI will analyze QA scores, escalation patterns, and recent evaluations.
?
My Performance
—
QA Score
—
QA Evaluations
—
Questions Asked
—
Escalations
—
Days Worked
—
CSAT Score
QA Performance by Category
Improvement Areas
Recent QA Evaluations
| Date | Member | Type | Score | Auditor Notes |
|---|---|---|---|---|
| Loading… | ||||
Credit Proposals
—
Total
—
Approved
—
Total Amount
Feedback History
Management feedback and interactions
Loading…
Time Off Summary
PTO balance and request history
—
Base PTO
—
Used This Year
—
Pending/Comp
—
Remaining
Loading…
AI Performance Analysis
Loading…
🏆
Shift Cup Rewards
Loading…
🏆 Team Scoreboard
| # | Shift | Total Points |
|---|---|---|
| Loading… | ||
—
My Total Points
Points by Reason
| Reason | Points |
|---|---|
| Loading… | |
My Team Ranking
| # | Agent | Points |
|---|---|---|
| Loading… | ||
Global Ranking
| # | Agent | Shift | Points |
|---|---|---|---|
| Loading… | |||
🗓️
PTO Overview
Team time off requests and trends
—
Total Requests
—
Upcoming PTO
—
Pending Approval
—
Denied
All Requests
Loading…
Requests by Agent
Requests by Type
Admin Panel
Manage users and roles
| Name | Role | Tier | Shift | Registered | Actions | |
|---|---|---|---|---|---|---|
| Loading... | ||||||
Invite Codes
Generate invite tokens for new users
| Token | Status | Created | Used At | Actions | |
|---|---|---|---|---|---|
| Loading... | |||||
Celebrations
Manage agent birthdays and work anniversaries
| Agent | Birthday | Hire Date | Celebration Context | Action |
|---|---|---|---|---|
| Loading... | ||||
Response Audit
All
Pending
Approved
Corrected
Incomplete
to
| Date | Response Preview | Status | Actions |
|---|---|---|---|
| Loading… | |||